FTE to fractional outsourcing of help desk
A 50+ person company was looking to replace their internal full-time employee (FTE) that strictly provided level-1 helpdesk functions with another FTE hire. An introduction was made to TechKnowligence and we showed the client the value in hiring a MSP to take over their helpdesk needs - in addition to gaining new management tools, software and expertise all for less than the cost of their previous employee.
Transitioning from a FTE to a MSP isn't always a costs savings measure, but in this case it was a major win:win!
The client gained: