A 50+ person company was looking to replace their internal full-time employee (FTE) that strictly provided level-1 helpdesk functions with another FTE hire. An introduction was made to TechKnowligence and we showed the client the value in hiring a MSP to take over their helpdesk needs - in addition to gaining new management tools, software and expertise all for less than the cost of their previous employee.

Transitioning from a FTE to a MSP isn't always a costs savings measure, but in this case it was a major win:win!

The client gained:

Technical expertise and depth not previously accessible

Software savings by relinquishing subscriptions for bundled services

Additional management control and insight through our toolset

Greater internal client satisfaction through rapid response and quicker resolution times