VoIP Phone System Administration

VoIP Phone System Administration

Voice Over IP (VoIP) phone systems require much more attention to your network layer to ensure crystal clear call quality – free of jitter / echo / packet loss. Distinct networks are ideal, but not always practical for the small business environment – thus placing greater importance on the network administrator’s skills.

  • Internal system monitoring (performance / connectivity)
  • Call routing changes (delivery to destination changes)
  • Phone users updates (adds / deletes / changes)
  • Voicemail user updates (adds / deletes / changes)
  • DID management / provisioning (direct dial numbers)
  • Administration of analog adapters (e.g. fax lines, conference lines)
  • Vendor management for Telco / PBX Vendor and others as required for properly functioning phone system
  • Home office user setup (administration, call routing)
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